
Frequently Asked Questions
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Registration & Check-In
Registration & Check-In
How do I complete my registration?
Every guest must complete our secure digital registration form before arrival. It only takes two minutes — you’ll confirm your details, upload your ID, and sign electronically. 👉 https://tinyurl.com/3sxcac73
Why is there a security deposit?
A refundable security deposit is required to protect both you and the property. This quick hold is released automatically after your stay if no incidentals are reported.
👉 https://buy.stripe.com/28E28k7q51bm13m9xxcwg00
When do I receive my room access codes?
Once your registration and deposit are complete, simply text or call us with the words “All Set.” Within minutes, our team will release your personal access codes directly to your phone. No front desk, no waiting — just your stay, unlocked.
📱 Text or call us at: (561) 918-0565
What if I arrive without completing registration?
If you arrive onsite without pre-registering, you can scan the QR code posted at the entrance to instantly:
Fill out your registration form
Secure your deposit
Notify our team
This ensures your arrival is smooth, even without a traditional lobby.
✨ Your stay at The Jaxon is designed to be seamless, stylish, and effortless — these quick steps make sure your room is ready when you are.
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What are the check-in and check-out times?
Check-in begins at 4:00 PM to 10:00 PM, and check-out is by 11:00 AM.
If you need a little extra time, early check-in and late check-out may be available for a $30 fee, based on availability. Just let us know in advance—we’re happy to help when we can!
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What is the deposit policy?
A refundable deposit is required at check-in to cover any incidental charges, damages, or missing items. The deposit is fully refundable within 5 business days after check-out, provided no issues are found during your stay. The refund will be returned to the original payment method.
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Do you allow pets?
Yes, we have pet-friendly rooms available. A $75 pet fee may apply. Please inform us in advance if you’re traveling with a pet.
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Is parking available?
Yes, complimentary parking is available on a first-come, first-served basis with one vehicle allowed per room. Additional street parking is available nearby if needed.
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Do you offer Wi-Fi?
Yes, complimentary Wi-Fi is available throughout the hotel.
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What amenities are included in the rooms?
Each room at The Jaxon is thoughtfully equipped with everything you need for a comfortable stay, including:
- Cozy bedding and blankets
- Smart TV
- Air conditioning
- Kitchenette with cooking essentials
- Mini fridge and microwave
- Hairdryer and iron
- Complimentary toiletries
We’ve taken care of the details so you can relax and enjoy your stay.
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What is your cancellation policy?
Cancellations made up to 2 days before check-in will receive a full refund minus
a 3% processing fee. Cancellations made within two days of check-in will forfeit
the reservation deposit.
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What is the policy for extra guests?
Each room has a maximum occupancy limit, which includes all adults and children.
If this limit is exceeded, a $30 fee per additional guest per night may apply, or you may be required to book an extra room to accommodate your party comfortably.
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How do I make a reservation?
Reservations can be made directly through our website or by calling the hotel.
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Are there any special accommodations for guests with disabilities?
Yes, we offer accessible rooms designed for guests with disabilities. Please let us know your specific needs when booking so we can ensure a comfortable and accommodating stay.

