THE JAXON

A. Reservation Policy

1. Reservation Confirmation

Reservations are considered confirmed only upon receipt of a deposit or full payment, as specified at the time of booking. You will receive a confirmation email with details of your reservation.

2. Payment

Full payment is required at the time of check-in unless otherwise stated. Accepted payment methods include credit cards, debit cards, and other forms of electronic payment.

3. Changes

Requests to modify reservations, including changes to dates or room types, are subject to availability and may incur additional charges.

• If the reservation is refundable (within the free-cancellation window):

•    Modify freely

•    The rate difference is charged if the new dates are higher

•    No modification fee

•    If prices are lower, the price difference is not refunded

• If the reservation is non-refundable (within the penalty window):

•    The original rate is kept as the base

•    The new rate difference applies

•    A $25 modification fee is added

• Same-day modification:

•    Modifications are not permitted on the day of arrival; the full reservation amount is charged

4. Cancellation Policy

• Free Cancellation: Cancellations made at least 48 hours before the check-in date, before 4:00 PM (local property time), will receive a full refund.
• Late Cancellation: Cancellations made within 48 hours of the check-in date (after the 4:00 PM cutoff) will incur a charge equal to one (1) night of the reservation total.
• Same-Day Cancellation: Cancellations made on the day of check-in after 4:00 PM, or once check-in instructions (including access codes) have been issued, are non-refundable, as the reservation is considered active.
• No-Show Policy: A no-show, defined as failing to check in on the scheduled arrival date without prior notice, will result in 100% of the reservation being charged and forfeited.
• Emergency Reservation Credits: During extraordinary events affecting travel or hotel operations, The Jaxon Hotel reserves the right to issue future stay credits in lieu of cash refunds where legally permitted.

B. Deposit Policy

1. Deposit Amount

A $150 refundable security deposit is required to secure your reservation. This deposit will be charged to your credit card upon confirmation of your booking.

2. Refund Policy

• The deposit is fully refundable within 1 to 5 business days after check-out, provided there are no damages, lost items, or other charges incurred during your stay.
• Any damage to hotel property (including but not limited to towels, glasses, and furniture) may result in deductions from the deposit.
• The deposit, less any applicable fees or charges, will be refunded within five (5) business days after check-out to the card used for the booking.

3. Non-Refundable Deposit for Cancellations

In the event of a cancellation, the deposit will be refunded only if the reservation is canceled according to the hotel’s cancellation policy. If the cancellation occurs after the specified time or terms, the deposit may be forfeited.

4. Guest Acknowledgment

By confirming your reservation, you acknowledge and agree to the terms outlined in this deposit policy, including the transaction fee and potential deductions for damages.

Deductions may include, but are not limited to: damage to furniture, bedding, linens, mattresses, towels, fixtures, walls, flooring, excessive mess requiring deep cleaning, smoking violations, unauthorized pets, missing items, and any condition that prevents the room from being immediately re-rented.

The hotel reserves the right to assess damages after checkout and apply applicable charges to the security deposit based on documented findings from housekeeping or maintenance. If damages exceed the deposit amount, the guest authorizes the hotel to charge the remaining balance to the payment method on file.

The refundable security deposit will be processed within 1–5 business days after checkout to allow time for routine room inspection and review of any damages or policy violations. Bank processing times may vary once the refund is issued.

By completing the reservation, the guest agrees that documented staff reports, photos, maintenance records, and vendor invoices constitute valid evidence of damage or excessive cleaning. Charges are applied according to the Damage & Incidental Fee Schedule below.

5. Damage & Incidental Fee Schedule

The following charges may be deducted from your security deposit or charged to the card on file, based on the room inspection after checkout. Amounts listed are minimum charges; where the actual cost of repair, replacement or cleaning is higher, the actual cost applies. Damage to items not listed is charged at repair or replacement cost.

LINENS, BEDDING & TOWELS (An item is charged for either extra laundering or replacement, not both.)

LIN-01 – Bath towel: stained or torn beyond restoration – $20

LIN-02 – Hand or face towel: stained or torn beyond restoration – $10

LIN-03 – Lost towel: any towel missing after checkout – $20

LIN-04 – Floor towel: stained or torn beyond restoration – $15

LIN-05 – Bed linens: sheets or pillowcases stained or torn beyond restoration – $35

LIN-06 – Duvet cover: stained or damaged beyond restoration – $27

LIN-07 – Duvet insert: stained or damaged beyond restoration – $50

LIN-08 – Missing bedding: pillows or other bedding missing after checkout – $35

LIN-09 – Extra laundering: item needs additional stain removal but is restored – $20

CLEANING & ODOR

CLN-01 – Smoking: ash, butts or other visible smoking residue found – $150

CLN-02 – Odor treatment: persistent odor, no visible residue – $50

CLN-03 – Biohazard cleaning: bodily fluids or biological contamination – $150

CLN-04 – Deep cleaning: excessive debris or soiling beyond normal cleaning – $50

CLN-05 – Wall cleaning: dirt or marks on walls, no damage – $35

CLN-06 – Excess moisture: damage from improper A/C use – $35

FURNITURE & FURNISHINGS

FUR-01 – Sofa cleaning: cleaning needed, no lasting damage – $50

FUR-02 – Sofa, minor damage: spot repair or cushion cover replacement – $50

FUR-03 – Sofa, major damage: reupholstery or replacement needed – $150

FUR-04 – Furniture damage: chairs, tables, desks and similar – $50

FUR-05 – Curtain cleaning: soiling needing specialist cleaning – $60

FUR-06 – Shade replacement: torn, burned or stained beyond restoration – $100

FUR-07 – Mirrors / picture frames: cracked, broken or removed – $40

FUR-08 – Lighting fixtures: lamps or ceiling lights damaged – $50 

FLOORING & WALLS

SUR-01 – Carpet & rugs: stains, burns or damage – $50

SUR-02 – Hard flooring: scratches, gouges or water damage – $150

SUR-03 – Wall damage: holes, gouges or marks needing repair or repainting – $150

ELECTRONICS & APPLIANCES

ELC-01 – Remote control: lost or damaged – $30

ELC-02 – Television: screen or unit damaged – $150

ELC-03 – Kitchen appliances: microwave, coffee maker or similar damaged – $100

ELC-04 – Refrigerator, repairable: stains, missing parts or repairable damage – $150

ELC-05 – Refrigerator, replacement: damaged beyond repair, needs replacement – $650 

KITCHEN & BATHROOM

KIT-01 – Kitchenware: glasses, cups, plates or utensils broken or missing – $15

BTH-01 – Bathroom fixtures: shower rod, hangers or holders damaged – $50

BTH-02 – Bathroom damage: toilet seat, sink, bath or shower damaged – $200

DOORS, LOCKS & KEYS

SEC-01 – Lost key: key or keycard not returned – $30

SEC-02 – Door handle: damaged or detached – $35

SEC-03 – Door lock: damaged or needs replacement – $250

POLICY FEES

POL-01 – Late departure: staying past checkout without approval – $20 per hour

POL-02 – Undeclared pet: pet on property with no pet registered or fee paid – $75

C. Check-In and Check-Out

1. Check-In

Guests may arrive at any time after 4:00 PM using self-check-in. Remote assistance is available if needed. Early check-in may be available upon request, subject to availability and additional charges.

2. Early Check-In

An early check-in can be arranged for 2:00 PM for a fee of $30, subject to availability. Please request early check-in in advance.

3. Valid ID

The name on the government-issued ID must match the reservation name. Mismatches may result in denied check-in unless pre-authorized.

4. Room Access

Access codes are automatically released after 12:00 PM on the day of arrival once registration, ID verification, and deposit authorization are completed.

5. Quiet Hours

Quiet hours are enforced from 10:00 PM to 8:00 AM.

6. Check-Out

Check-out time is 11:00 AM. Late check-out may be arranged upon request, subject to availability and additional charges. These charges will be finalized at check-out.

7. Late Check-Out

A late check-out can be arranged for 1:00 PM for a fee of $30, subject to availability. Please request late check-out in advance.

8. Room Inspection

After check-out, the room is inspected, and we reserve the right to charge for any damages or breakages found before the room is occupied again.

9. Deposit Refund

Your deposit will be refunded to your credit card on file within 5 business days, less any charges assessed under the Damage & Incidental Fee Schedule (see B.5).

D. Prices and Taxes

1. Room Rates

All room rates are quoted in USD and are subject to availability at the time of booking. Rates may vary based on seasonality, demand, and promotional offers.

2. Taxes

All room rates are subject to applicable local, state, and federal taxes, including sales tax and tourist development tax.

3. Total Charges

The total charges for your stay will be presented to you at check-in and will include the room rate, taxes, and any additional charges incurred during your stay.

E. Smoking Policy

1. Non-Smoking Property

Smoking is prohibited inside all guest rooms and indoor areas. If smoking is detected in a room, or smoking odors are left behind, a cleaning fee will be charged according to the Damage & Incidental Fee Schedule (see B.5, CLN-01 and CLN-02).

2. Authorized Area

A designated smoking area is provided outside the hotel for your convenience. Please use this area to ensure a comfortable environment for all guests.

F. Pet Policy

1. Designated Pet Areas

Pets are allowed in designated pet-friendly rooms. Please inform us at booking if you will be traveling with a pet. Ensure pets use the designated areas and are on a leash when outside the room.

2. Pet Fee

A non-refundable fee of $75 per pet will be applied to cover additional cleaning costs. A maximum of two pets is allowed per room.

3. Pet Rules

Pets must be well-behaved, must not exceed 50 pounds, and must remain on a leash or in a crate while in public areas. No venomous creatures are allowed.

4. Noise Levels

Guests are responsible for ensuring that their pets do not disturb other guests. Excessive noise or disruptive behavior may result in additional charges or eviction.

5. Damages

Should your pet cause property or item damage, your credit card on file will be charged according to the Damage & Incidental Fee Schedule (see B.5), or at repair or replacement cost for items not listed.

G. Room Occupancy

1. Occupancy Limits

Each room has a maximum occupancy limit, including guests and children. Exceeding this limit may result in additional charges or the need to book additional rooms.

2. Additional Guests

An additional fee of $30 per person per night will apply for guests beyond the standard occupancy.

3. No Unauthorized Guests

Only registered guests are permitted on the property after 10:00 PM.

4. Parties and Events

No parties or events are allowed in the rooms. Unauthorized gatherings or disturbances may result in additional charges or eviction.

H. Traveling with Minors

1. Accommodations for Minors

Minors are welcome at The Jaxon Hotel. They must be accompanied by a parent or legal guardian at all times during their stay.

2. Age Requirements

Guests must be at least 21 years old to book a room. Minors must be accompanied by an adult.

3. Supervision and Safety

Adults are responsible for supervising minors during their stay, including in hotel amenities. The hotel is not liable for any incidents involving minors left unsupervised.

4. Noise and Disturbances

All guests, including minors, must adhere to the hotel’s code of conduct. Disruptive behavior may result in additional charges or termination of stay.

5. Safety Measures

Parents and guardians should ensure that minors are aware of hotel safety procedures, including emergency exits and contact numbers for hotel staff. The hotel is equipped with safety features to ensure a secure environment.

I. Room Maintenance and Housekeeping

1. Housekeeping

Room refreshes are not provided during stays. Please contact us if you require fresh towels or linen.

2. Maintenance Issues

Report any maintenance issues or problems with your room immediately. We will address concerns as promptly as possible.

J. Parking Policy

1. Parking Options

Parking is available on a first-come, first-served basis, with one vehicle allowed per room. Additional parking can be found on the street. Accessible parking spaces are available upon request.

2. Reserved Parking

Guests may request priority reserved parking in advance, subject to availability, for a fee of $15 per day. Reservations must be made prior to arrival or at check-in. Standard parking remains available on a first-come, first-served basis.

3. Liability

The hotel is not responsible for damage, accident, or loss to your vehicle or personal property.

4. Oversized Vehicles

Please contact us prior to arrival to discuss available options. Alternative parking arrangements may be necessary.

K. ADA Compliance

Americans with Disabilities Act

The Jaxon Hotel complies with the Americans with Disabilities Act (ADA). Accessible rooms are available. Please inform us of any accessibility needs during booking.

L. Damage and Loss

1. Guest Responsibility

Guests are responsible for any damage to or loss of hotel property during their stay. The hotel reserves the right to charge for repairs or replacements for any damage, breakages, or theft of property, including, but not limited to, furniture, appliances, room fixtures, and other hotel property, according to the Damage & Incidental Fee Schedule (see B.5).

2. Personal Belongings

The hotel is not responsible for lost or damaged personal property, including vehicles, luggage, and valuables.

3. Conduct

Guests must adhere to hotel rules and regulations. The hotel reserves the right to refuse service or terminate a reservation for unacceptable behavior without a refund.

M. Kitchen Room Policy

1. Safe Cooking

Please do not leave burners unattended and avoid cooking with strong-smelling ingredients. Lingering odors that require treatment will be charged according to the Damage & Incidental Fee Schedule (see B.5).

N. General Emergency Information

1. Emergency Contacts

• 911 for emergencies
• Police (non-emergency): (561) 822-1900
• Fire Department (non-emergency): (561) 804-4700

2. Emergency Exits

Follow illuminated exit signs to the nearest exit. Fire extinguishers and first aid kits are available at designated locations.

3. Force Majeure

The Jaxon Hotel shall not be held liable for delays, interruptions, cancellations, or inability to perform obligations due to events beyond reasonable control, including but not limited to pandemics, hurricanes, natural disasters, government restrictions, utility outages, civil emergencies, transportation interruptions, and acts of God.

During such events, the hotel reserves the right to modify operations, reservation terms, amenities, or accommodations as necessary. Reservation modifications, future stay credits, partial refunds, or alternative accommodations may be offered at the sole discretion of hotel management and in accordance with applicable laws and OTA agreements.

O. Reporting Damages or Incidents

1. Guest Responsibility

Guests must promptly report any damages, maintenance issues, or incidents that occur during their stay. This includes accidental damage, broken items, malfunctioning equipment, or any event that may affect the safety or comfort of the room. To report an issue, guests should:

• Contact Guest Services immediately using the phone number or messaging link provided in the confirmation email and welcome message.
• Provide the room number, a description of the issue, and photos, if possible.
• Allow hotel staff access to the room to inspect and resolve the matter.
• Failure to report damages or incidents promptly may result in additional charges, including repair, replacement, or cleaning costs. Early reporting helps us address the issue quickly and ensures a safe, comfortable stay for all guests.

P. Safety Features and Personal Responsibility

1. Safety Measures

The Jaxon Hotel provides smoke detectors, fire alarms, carbon monoxide detectors, and other safety features to ensure guest security. Guests are responsible for their personal safety while on the property and should familiarize themselves with emergency procedures. The hotel is not responsible for any injuries, accidents, or damages that occur unless due to gross negligence by hotel personnel.

Q. Privacy and Data Protection

1. Data Collection

Personal information is collected for processing reservations and providing services. Data will be handled in accordance with applicable U.S. data protection laws.

2. Compliance

The Jaxon Hotel complies with applicable data protection regulations, including Florida privacy laws. We do not sell your personal information to third parties, and your data will be used only for processing reservations and providing services as outlined in our Privacy Policy.

3. Data Sharing

The hotel will not share personal information with third parties except as required by law or for the purpose of providing requested services.

4. Use of Data

By providing your information, you consent to The Jaxon using your data for the following purposes:

• Sending newsletters about our services, special offers, and upcoming events.
• Providing personalized experiences.
• Conducting market analysis to improve our services and offerings.

R. Modification of Terms

The Jaxon Hotel reserves the right to modify these terms and conditions periodically. Any modifications will be communicated to guests via email or posted on the website. Continuing to use the services or stay at the property after modifications indicates acceptance of the revised terms.

S. Guest Reviews

Ownership of Reviews

By submitting reviews or feedback to The Jaxon Hotel, you acknowledge that such content becomes the property of the hotel, and we reserve the right to use, distribute, or modify the content as we see fit.

T. Liability Policy

1. Hotel Liability

The hotel is not liable for any injuries sustained on the premises unless due to gross negligence by hotel personnel.

2. Guest Liability

Guests are responsible for their actions and for safeguarding their personal belongings. Any damage caused by negligence will result in additional charges.

3. Property Loss and Damage

The hotel assumes no responsibility for any personal property lost or damaged while on hotel premises.

4. Indemnification

By staying at The Jaxon, guests agree to indemnify and hold harmless the hotel, its owners, employees, and agents from any claims, damages, or liabilities arising from their stay or the conduct of their visitors. This applies to all guests and their invitees, including family members and friends.

U. Dispute Resolution

1. Resolution Process

• Immediate Action: Our staff is trained to handle guest concerns quickly and efficiently. Upon receiving your complaint, we will acknowledge it and initiate the resolution process.
• Investigation: Management will investigate the issue, gathering all relevant information and speaking with involved parties.
• Resolution Options: We will present potential solutions, which may include adjustments, compensation, or alternatives, depending on the nature of the dispute.

2. Arbitration Agreement

In the interest of resolving disputes between you and The Jaxon Hotel, you agree that all disputes will be resolved by binding arbitration. Arbitration is governed by Florida law. Any dispute shall be resolved exclusively in arbitration, conducted in West Palm Beach, Florida.

3. Informal Dispute Resolution

Before initiating arbitration, either party may request an informal dispute resolution meeting. This meeting will be conducted via teleconference or in person and must take place within 30 days of the dispute notice.

V. Compliance with Policies

By staying at The Jaxon Hotel, you agree to adhere to all hotel policies. Failure to comply with these policies may result in additional charges or termination of your stay.

W. Waiver of Liability

By booking and staying at The Jaxon Hotel, you agree to release the hotel and its affiliates from any liability for personal injury, property damage, or loss during your stay, except as required by law.

X. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Florida.

Y. Contact Information

For inquiries, please contact:

The Jaxon Hotel

3613 Broadway, West Palm Beach, FL 33407

Phone: (561) 918-0565

Email: Hello@jaxonhotel.com