THE JAXON

TERMS AND CONDITIONS

A. Reservation Policy

1. Reservation Confirmation

Reservations are considered confirmed only upon receipt of a deposit or full payment, as specified at the time of booking. You will receive a confirmation email with details of your reservation.

2. Payment

Full payment is required at the time of check-in unless otherwise stated. Accepted payment methods include credit cards, debit cards, and other forms of electronic payment.

3. Changes

Requests to modify reservations, including changes to dates or room types, are subject to availability and may incur additional charges.

If Reservation Is Refundable (within window):

·     Modify freely

·     Charge rate difference if new dates are higher

·     No modification fee

·     If prices are lower, no refund on price difference

If Reservation Is Non-Refundable (Within penalty window):

·     Keep the original rate as the base

·     Apply the new rate difference

·     Add a $25 modification fee

Same-day Modification

·     Full charge

·     Deny modification

4. Cancellation Policy

·     Free Cancellation
Cancellations made at least 48 hours prior to the check-in date before 4:00 PM (local property time) will receive a full refund.

·     Late Cancellation
Cancellations made within 48 hours of the check-in date (after 4:00 PM cutoff) will incur a charge equal to one (1) night of the reservation total.

·     Same-Day Cancellation
Cancellations made on the day of check-in after 4:00 PM, or once check-in instructions (including access codes) have been issued, the reservation is considered active and non-refundable.

·     No-Show Policy
A no-show, defined as failing to check in on the scheduled arrival date without prior notice, will result in 100% of the reservation being charged and forfeited.

·     Emergency Reservation Credits

During extraordinary events affecting travel or hotel operations, The Jaxon Hotel reserves the right to issue future stay credits in lieu of cash refunds where legally permitted.

B. Deposit Policy

1. Deposit Amount
A $150 Price deposit is required at the time of booking to secure your reservation. This deposit will be charged to your credit card upon confirmation of your booking.

2. Refund Policy

• The deposit is fully refundable within 1 to 5 business days after check-out, provided there are no damages, lost items, or other charges incurred during your stay.
• Any damages to hotel property (including but not limited to towels, glasses, and furniture) may result in deductions from the deposit.
• The deposit, less any applicable fees or charges, will be refunded within five (5) business days after check-out to the card used for the booking.

3. Non-Refundable Deposit for Cancellations
In the event of a cancellation, the deposit will be refunded only if the reservation is canceled according to the hotel's cancellation policy. If the cancellation occurs after the specified time or terms, the deposit may be forfeited.

4. Guest Acknowledgment
By confirming your reservation, you acknowledge and agree to the terms outlined in this deposit policy, including the transaction fee and potential deductions for damages.

Deductions may include, but are not limited to: damage to furniture, bedding, linens, mattresses, towels, fixtures, walls, flooring, excessive mess requiring deep cleaning, smoking violations, unauthorized pets, missing items, and any condition that prevents the room from being immediately re-rented.

The hotel reserves the right to assess damages after checkout and apply applicable charges to the security deposit based on documented findings from housekeeping or maintenance. If damages exceed the deposit amount, the guest authorizes the hotel to charge the remaining balance to the payment method on file.

The refundable security deposit will be processed within 1–5 business days after checkout to allow time for routine room inspection and review of any damages or policy violations. Bank processing times may vary once the refund is issued.

By completing the reservation, the guest agrees that documented staff reports, photos, maintenance records, and vendor invoices constitute valid evidence of damage or excessive cleaning.

C. Check-In and Check-Out

1. Check-In

Guests may arrive at any time after 4 PM using self-check-in. Remote assistance is available if needed. Early check-in may be available upon request, subject to availability and additional charges.

2. Early Check-In

A early check-in can be arranged for 2:00 PM for a fee of $30, subject to

availability. Please request late check-out in advance.

3. Valid ID

The name on the government-issued ID must match the reservation name. Mismatches may result in denied check-in unless pre-authorized

4. Room Access

Access codes are automatically released after 12 PM on the day of arrival once registration, ID verification, and deposit authorization are completed

5. Quiet Hours

Quiet hours are enforced from 10 PM to 8 AM

6. Check-Out

Check-out time is 11 AM. Late check-out may be arranged upon request, subject to availability and additional charges. These charges will be finalized at check-out.

7. Late Check-Out

A late check-out can be arranged for 1:00 PM for a fee of $30, subject to availability. Please request late check-out in advance.

8. Room inspection

After check-out, the room is inspected, and we reserve the right to charge for any damages or breakages found before the room is occupied again.

9. Deposit Refund

Your deposit will be refunded to your credit card on file within 5 business days, provided no damages were reported during your stay.

D. Prices and Taxes

1. Room Rates

All room rates are quoted in USD and are subject to availability at the time of booking. Rates may vary based on seasonality, demand, and promotional offers.

2. Taxes

All room rates are subject to applicable local, state, and federal taxes, including sales tax and tourist development tax.

3. Total Charges

The total charges for your stay will be presented to you at check-in and will include the room rate, taxes, and any additional charges incurred during your stay.

E. Smoking Policy

1. Non-smoking property

Smoking is prohibited inside all guest rooms and indoor areas. A $150 cleaning fee will be charged if smoking is detected in rooms or if strong smoking odors are left behind.

2. Authorized Area

Designated smoking area is provided outside the hotel for your convenience. Please use these areas to ensure a comfortable environment for all guests.

F. Pet Policy

1. Designated Pet Areas

Pets are allowed in designated pet-friendly rooms. Please inform us at booking if you will be traveling with a pet. Ensure pets use the designated areas and are on a leash when outside the room.

2. Pet Fee
A non-refundable fee of $75 per pet will be applied to cover additional cleaning costs. Maximum of two pets allowed per room.

3. Pet Rules
Pets must be well-behaved, not exceed 50 pounds, and must remain on a leash or in a crate while in public areas. No venomous creatures allowed.

4. Noise Levels
Guests are responsible for ensuring that their pets do not disturb other guests. Excessive noise or disruptive behavior may result in additional charges or eviction.

5. Damages

Should your pet cause property or item damage, your credit card on file will charge an incidental fee at market value.

G. Room Occupancy

1. Occupancy Limits

Room has a maximum occupancy limit, including guests and children. Exceeding this limit may result in additional charges or the need to book additional rooms.

2. Additional Guests

An additional fee of $30 per person per night will apply for guests beyond the standard occupancy.

3. No Unauthorized Guest

Only registered guests are permitted on the property after 10 PM

4. Parties and Events

No parties or events are allowed in the rooms. Unauthorized gatherings or disturbances may result in additional charges or eviction.

H. Traveling with Minors

1. Accommodations for Minors

Minors are welcome at The Jaxon Hotel. They must be accompanied by a parent or legal guardian at all times during their stay.

2. Age Requirements

Guests must be at least 21 years old to book a room. Minors must be accompanied by an adult.

3. Supervision and Safety
Adults are responsible for supervising minors during their stay, including in hotel amenities. The hotel is not liable for any incidents involving minors left unsupervised.

4. Noise and Disturbances

All guests, including minors, must adhere to the hotel's code of conduct. Disruptive behavior may result in additional charges or termination of stay.

5. Safety Measures

Parents and guardians should ensure that minors are aware of hotel safety procedures, including emergency exits and contact numbers for hotel staff.

The hotel is equipped with safety features to ensure a secure environment.

I. Room Maintenance and Housekeeping

1. Housekeeping

Room refreshes are not provided during stays. Please contact us if you require fresh towels or linen.

2. Maintenance Issues

Report any maintenance issues or problems with your room immediately. We will address concerns as promptly as possible.

J. Parking Policy

1. Parking options

parking is available on a first-come, first-served basis, with one vehicle allowed per room. Additional parking can be found on the street. Accessible parking spaces are available upon request.

2. Reserved Parking

Guests may request priority reserved parking in advance, subject to availability. Reservations must be made prior to arrival or at check-in with a $15 per day fee.

Standard parking remains available on a first-come, first-served basis.

3. Liability

The hotel is not responsible for damage, accident, or loss to your vehicle or personal property

4. Oversized Vehicles

Please contact the front desk prior to arrival to discuss available options. Alternative parking arrangements may be necessary.

K. ADA Compliance

Americans With Disabilities Act

The Jaxon Hotel complies with the Americans with Disabilities Act (ADA). Accessible rooms are available. Please inform us of any accessibility needs during booking.

L. Damage and Loss

1. Guest Responsibility
Guests are responsible for any damage to or loss of hotel property during their stay. The hotel reserves the right to charge for repairs or replacements for any damage, breakages, or theft of property, including, but not limited to, furniture, appliances, room fixtures, and other hotel property.

2. Personal Belongings
The hotel is not responsible for lost or damaged personal property, including vehicles, luggage, and valuables.

3. Conduct

Guests must adhere to hotel rules and regulations. The hotel reserves the right to refuse service or terminate a reservation for unacceptable behavior without a refund.

M. Kitchen Room Policy

1. Safe Cooking
Please do not leave burners unattended and avoid cooking with strong-smelling ingredients. A cleaning fee of up to $150 will be charged for lingering smells that require room closure and deep cleaning.

N. General Emergency Information

1. Emergency Contacts
Emergency numbers:

• Police: (561) 822-1900
• Fire Department: (561) 804-4700
• 911 for emergencies

2. Emergency Exits
Follow illuminated exit signs to the nearest exit. Fire extinguishers and first aid kits are available at designated locations.

3. Event of Force Majeure

The Jaxon Hotel shall not be held liable for delays, interruptions, cancellations, or inability to perform obligations due to events beyond reasonable control, including but not limited to:

• pandemics
• hurricanes
• natural disasters
• government restrictions
• utility outages
• civil emergencies
• transportation interruptions
• acts of God

During such events, the hotel reserves the right to modify operations, reservation terms, amenities, or accommodations as necessary.

Reservation modifications, future stay credits, partial refunds, or alternative accommodations may be offered at the sole discretion of hotel management and in accordance with applicable laws and OTA agreements.

O. Reporting Damages or Incidents

1. Guest Responsibility

Guests must promptly report any damages, maintenance issues, or incidents that occur during their stay. This includes accidental damage, broken items, malfunctioning equipment, or any event that may affect the safety or comfort of the room.

To report an issue, guests should:

·     Contact Guest Services immediately using the phone number or messaging link provided in the confirmation email and welcome message.

·     Provide the room number, a description of the issue, and photos, if possible.

·     Allow hotel staff access to the room to inspect and resolve the matter.

Failure to report damages or incidents promptly may result in additional charges, including repair, replacement, or cleaning costs. Early reporting helps us address the issue quickly and ensures a safe, comfortable stay for all guests.

P. Safety Features and Personal Responsibility

1. Safety Measures
The Jaxon Hotel provides smoke detectors, fire alarms, carbon monoxide detectors, and other safety features to ensure guest security. Guests are responsible for their personal safety while on the property and should familiarize themselves with emergency procedures. The hotel is not responsible for any injuries, accidents, or damages that occur unless due to gross negligence by hotel personnel.

Q. Privacy and Data Protection

1. Data Collection

Personal information is collected for processing reservations and providing services. Data will be handled in accordance with applicable U.S. data protection laws.

2. Compliance

The Jaxon Hotel complies with applicable data protection regulations such as the Florida privacy laws. We do not sell your personal information to third parties, and your data will be used only for processing reservations and providing services as outlined in our Privacy Policy.

3. Data Sharing

The hotel will not share personal information with third parties except as required by law or for the purpose of providing requested services.

4. Use of Data

By providing your information, you consent to Jaxon using your data for the following purposes:

·     Sending newsletters about our services, special offers, and upcoming events.

·     Providing personalized experiences.

·     Conducting market analysis to improve our services and offerings.

R. Modification of Terms

Modifications
The Jaxon Hotel reserves the right to modify these terms and conditions periodically. Any modifications will be communicated to guests via email or posted on the website. Continuing to use the services or stay at the property after modifications indicates acceptance of the revised terms.

S. Guest Reviews

Ownership of Reviews
By submitting reviews or feedback to The Jaxon Hotel, you acknowledge that such content becomes the property of the hotel, and we reserve the right to use, distribute, or modify the content as we see fit.

T. Liability Policy

1. Hotel Liability

The hotel is not liable for any injuries sustained on the premises unless due to gross negligence by hotel personnel.

2. Guest Liability

Guests are responsible for their actions and for safeguarding their personal belongings. Any damage caused by negligence will result in additional charges.

3. Property Loss and Damage

The hotel assumes no responsibility for any personal property lost or damaged while on hotel premises.

4. Indemnification

By staying at Jaxon, guests agree to indemnify and hold harmless the hotel, its owners, employees, and agents from any claims, damages, or liabilities arising from their stay or the conduct of their visitors. This applies to all guests and their invitees, including family members and friends.

U. Dispute Resolution

1. Resolution Process

Immediate Action: Our staff is trained to handle guest concerns quickly and efficiently. Upon receiving your complaint, we will acknowledge it and initiate the resolution process.

Investigation: Management will investigate the issue, gathering all relevant information and speaking with involved parties.

Resolution Options: We will present potential solutions, which may include adjustments, compensation, or alternatives, depending on the nature of the dispute.

2. Arbitration Agreement
In the interest of resolving disputes between you and The Jaxon Hotel, you agree that all disputes will be resolved by binding arbitration. Arbitration is governed by Florida law. Any dispute shall be resolved exclusively in arbitration, conducted in West Palm Beach, Florida.

3. Informal Dispute Resolution
Before initiating arbitration, either party may request an informal dispute resolution meeting. This meeting will be conducted via teleconference or in person and must take place within 30 days of the dispute notice.

V. Compliance with Policies

1. Policy Adherence
By staying at The Jaxon Hotel, you agree to adhere to all hotel policies. Failure to comply with these policies may result in additional charges or termination of your stay.

W. Waiver of Liability

1. Waiver

By booking and staying at The Jaxon Hotel, you agree to release the hotel and its affiliates from any liability for personal injury, property damage, or loss during your stay, except as required by law.

X. Governing Law 

1. Applicable Law

These terms are governed by and construed in accordance with the laws of Florida.

Y. Contact Information

For inquiries, please contact:
The Jaxon Hotel
3613 Broadway, West Palm Beach, FL 33407
Phone: (561)918-0565
Email: Hello@jaxonhotel.com